Frequently Asked Questions (FAQ)

We have tried to list the most frequently asked questions here. If you cannot find the answer to your questions, do not hesitate to contact us.

Pipouette and you

    How to use Pipouette on a daily basis?

    Trust yourself ! Here's our recommandation :

    Phase 1 : Meeting the family

    Upon arrival, your family will become familiar with Pipouette. You've got to let things happen naturally, and Pipouette will find its own place in your daily life: during bedtime, at the table, while getting dressed, on walks, at the pediatrician's office, and more...

    Phase 2: When everything is going well

    This is the right time to start learning about emotions. At first, take some time to introduce each facial expression. For example, when Pipouette is feeling angry, their eyebrows are furrowed, their eyes become smaller with a dark gaze, their cheeks turn red (do you think Pipouette feels hot or cold?), you can cross Pipouette's arms or make its body tense (is Pipouette relaxed or tense? Is its heart beating fast or slow? Do you feel the same way too? When? You know, I also feel the same way when...).

    Other educational and playful activities can be done, such as taking time together for each family member to express their current emotion through Pipouette, associating the emotions with the poster or with the house of emotions with Pipouette's facial expressions, playing the emotions memory game in the guide (provided via email), miming emotions, and more...

    Phase 3: During emotional storms

    Just before or right after the tantrum, Pipouette has a role to play!

    For example, to defuse a crisis, Turn Pipouette into your ally playing your role as a guiding parent. Offer Pipouette to your child without putting on a face. Use a different voice to make Pipouette speak and ask, "Can you help me find my emotion?" The child will then put the face on Pipouette that corresponds to their own emotion. Their feelings are acknowledged, and you can verbalize them. Depending on the child's age, open up a dialogue to delve deeper. We suggest ending with a big hug among the three of you and placing a pleasant emotion on Pipouette: love, relief, joy, etc.

    From what age Pipouette is suitable ?

    Right from the birth of your child up until 8 years old.. !

    Pipouette can be adapted to your needs and will evolve with the child : reassuring rabbit to cuddle, playmate, learning emotional support, a mediator.. Pipouette is useful to children but also to adults.

    I have several children. Should I get one Pipouette or many ?

    Nothing is mandatory!

    When each child has his or her own Pipouette, they will truly become attached to it and feel safe. This allows them to confide in Pipouette and involve it in their daily life. If your children share Pipouette, we recommend introducing Pipouette as a support that will help the entire family and making it available where everyone has access to it.

    I already have Pipouette. Can I complete my collection ?

    Yes of course ! You have the option to complete the faces as you go according to your needs. You will find all the faces individually and in packages in the " faces " category on the shop.

    You also have the possibility of changing Pipouette's outfits to teach the children how to dress according to the seasons or simply have fun in the " cloakroom " category.

    Quelle est la différence entre ancienne et nouvelle génération ?

    En mars 2023, nous avons apporté des évolutions à certains de nos produits. Cette date marque le changement entre Pipouette 1ère génération (ancienne génération sur le site) et Pipouette 2ème génération. 

    Sur le compagnon des émotions, nous avons changé le rembourrage pour qu'il se lave plus facilement et nous avons agrandi la zone du velcro sur la tête du compagnon. Sur les visages, nous avons modifié au dos la position du scratch qui est désormais plus haute  et nous avons changé également le rembourrage pour optimiser la tenue dans le temps.

    Vous êtes concerné.e par l'ancienne génération si vous avez acheté un compagnon des émotions avant février 2023. 

    Vous pouvez compléter la gamme ici :

    Vous y trouverez tous les produits adaptés à votre compagnon des émotions. 

    Nous ne vous oublions pas et nous continuons à produire nos produits pour votre génération de Pipouette !

    Pour les vêtements, vous pouvez choisir toutes les tenues du vestiaire :

    Merci beaucoup pour votre confiance et votre fidélité.

    Can I wash Pipouette ?

    Yes !

    You can wash them in the washing machine at 30 degrees. You can also throw in the faces but make sure they are in a mesh bag at a soft spin dry.

    Where is Pipouette made?

    We are proud to work with a workshop on a human scale with great values, based ​​in Latvia in the European Union.

    We have been working with them since the very beginning of this adventure, It's a high trusted partner of ours.

Delivery & returns

    What countries do you ship to ?

    All over the world ! To calculate shipping costs abroad, you can enter your address after validating the shopping cart, then you will see the price of delivery to the country of your choice. You can also find this information on the 'Shipping and Returns' page

    You will also find this information on the “delivery and returns” page.

    Will I receive my order quickly?

    Yes ! Thanks to our fantastic logistician, orders are shipped the day after you order at the latest (during working days) and the shipping time is 24 to 48 hours in metropolitan France depending on the carrier chosen.

    Sometimes, some of our products are on pre-order. In this case, the shipping date is indicated in the product sheet and your order confirmation.

    How do I track my order ?

    You can follow the progress of your order at any time by logging into your account.

    Select “Order History” to track the progress of your package.

    If you have any questions, do not hesitate to contact us at:

    How to make a return ?

    The products must be returned at the latest within 14 days following the communication by the customer of his wish to withdraw to the following postal address:

    ZI des Tourelles
    72800 – LE LUDE
    Phone: +33 252 49 00 40

    They must not be washed or worn (except for the first fitting). They must if possible be accompanied by a copy of the proof of purchase with the order number.

    The customer is deemed responsible in the event of deterioration of the products upon their return (in particular traces of drool, deterioration of the fabrics, cooking or perfume odors, stains).

    The customer will be reimbursed for all sums paid for his order, minus the return costs, which remain his responsibility.

Get in touch with the team

    How can I contact you?

    You can contact us from Monday to Friday, from 10 a.m. to 6 p.m., by email at this address:

    I lost a face among the basic emotions. How can I buy them again ?

    We provide after-sales service for lost faces. You can write to us at the following address:

    I have Pipouette old generation and I want to complete my collection. How can I do ?

    This is for you if you bought the companion of emotions before March 2023. We continue to sale the faces and the house of emotions adapted to your Pipouette. You will find the "old generation" information on the product sheets.

    The locker room outfits adapt to all Pipouettes.

    Is Pipouette a boy or a girl ?

    Pipouette is neither a girl nor a boy, it's a rabbit period.

    Children give Pipouette the surname that they want, she or he.. sometimes it's just Pipouette!

    We root for non-gendered and mixed toys, because emotions are the same for all children, girls or boys.

    I want to buy faces only , is that possible?

    You will find the faces sold individually in the "faces" section of the shop.

    If you want to buy several, put 4 in your basket, you will get the 5th one for free.

    The faces of the fundamental emotions: joy, anger, sadness and fear are sold only in bundles with Pipouette.

    If you have an after-sales service problem, write to us at: