Frequently Asked Questions (FAQ)

Trust yourself ! Here's our recommandation :

Phase 1 : Meeting the family

Upon arrival, your family will become familiar with Pipouette. You've got to let things happen naturally, and Pipouette will find its own place in your daily life: during bedtime, at the table, while getting dressed, on walks, at the pediatrician's office, and more...

Phase 2: When everything is going well

This is the right time to start learning about emotions. At first, take some time to introduce each facial expression. For example, when Pipouette is feeling angry, their eyebrows are furrowed, their eyes become smaller with a dark gaze, their cheeks turn red (do you think Pipouette feels hot or cold?), you can cross Pipouette's arms or make its body tense (is Pipouette relaxed or tense? Is its heart beating fast or slow? Do you feel the same way too? When? You know, I also feel the same way when...).

Other educational and playful activities can be done, such as taking time together for each family member to express their current emotion through Pipouette, associating the emotions with the poster or with the house of emotions with Pipouette's facial expressions, playing the emotions memory game in the guide (provided via email), miming emotions, and more...

Phase 3: During emotional storms

Just before or right after the tantrum, Pipouette has a role to play!

For example, to defuse a crisis, Turn Pipouette into your ally playing your role as a guiding parent. Offer Pipouette to your child without putting on a face. Use a different voice to make Pipouette speak and ask, "Can you help me find my emotion?" The child will then put the face on Pipouette that corresponds to their own emotion. Their feelings are acknowledged, and you can verbalize them. Depending on the child's age, open up a dialogue to delve deeper. We suggest ending with a big hug among the three of you and placing a pleasant emotion on Pipouette: love, relief, joy, etc.

Right from the birth of your child up until 8 years old.. !

Pipouette can be adapted to your needs and will evolve with the child : reassuring rabbit to cuddle, playmate, learning emotional support, a mediator.. Pipouette is useful to children but also to adults.

Nothing is mandatory!

When each child has his or her own Pipouette, they will truly become attached to it and feel safe. This allows them to confide in Pipouette and involve it in their daily life. If your children share Pipouette, we recommend introducing Pipouette as a support that will help the entire family and making it available where everyone has access to it.

Yes of course ! You have the option to complete the faces as you go according to your needs. You will find all the faces individually and in packages in the " faces " category on the shop.

You also have the possibility of changing Pipouette's outfits to teach the children how to dress according to the seasons or simply have fun in the " cloakroom " category.

En mars 2023, nous avons apporté des évolutions à certains de nos produits. Cette date marque le changement entre Pipouette 1ère génération (ancienne génération sur le site) et Pipouette 2ème génération. 

Sur le compagnon des émotions, nous avons changé le rembourrage pour qu'il se lave plus facilement et nous avons agrandi la zone du velcro sur la tête du compagnon. Sur les visages, nous avons modifié au dos la position du scratch qui est désormais plus haute  et nous avons changé également le rembourrage pour optimiser la tenue dans le temps.

Vous êtes concerné.e par l'ancienne génération si vous avez acheté un compagnon des émotions avant février 2023. 

Vous pouvez compléter la gamme ici : https://pipouette.com/collections/ancienne-generation.

Vous y trouverez tous les produits adaptés à votre compagnon des émotions. 

Nous ne vous oublions pas et nous continuons à produire nos produits pour votre génération de Pipouette !

Pour les vêtements, vous pouvez choisir toutes les tenues du vestiaire : https://pipouette.com/collections/dressing-de-pipouette

Merci beaucoup pour votre confiance et votre fidélité.

Yes !

You can wash them in the washing machine at 30 degrees. You can also throw in the faces but make sure they are in a mesh bag at a soft spin dry.

We are proud to work with a workshop on a human scale with great values, based ​​in Latvia in the European Union.

We have been working with them since the very beginning of this adventure, It's a high trusted partner of ours.